10 Types of Toxic Behaviors

There are all types of toxic people in the workplace. In this video, you wi…

12 Principles for Getting to the Root of Employee Personal Problems

Use the principles in this management video to maintain trust, gather infor…

12 Unbreakable Laws of Professional Success

What gives certain people an edge over everyone else? Learn how to integrat…

8 Traits of High-Integrity Leaders

Discover the common characteristics of exceptional leaders. Then develop th…

A 12-Step Program for Beating Negativity at Work

Some days, it seems just really hard to fight off negativity, especially at…

A Five-Step Model for Effective Coaching

This video outlines the importance of coaching and its impact of employee p…

A Leader’s Three-Step Guide to Creating Great Coaches at Work

Turning managers into great coaches benefits everyone in your organization …

A Manager’s Guide to Fixing Attitude Issues on Their Team

Having one or more employees with attitude problems can often be the most c…

AI Procedures and Policies: Guide for HR Leaders

This course was designed as a guide for HR Leaders to tackle legal risks, e…

AI-Driven Cybersecurity Threats

Learn how AI enhances and complicates cybersecurity. Explore strategies for…

Accepting Feedback as a Manager

When employees know they can give you positive and negative feedback, it bu…

Accommodating Others by Adjusting Your Personality Style

While you may have heard of the Golden Rule — “Treat others the way you’d w…

Accomplishing Tasks as a Manager

A big part of healthy leadership is being mindful of how you manage your ti…

Accounting and Finance for Business

Make a bigger impact on organizational success by understanding company fin…

Accounting for Assets, Liabilities, Equity, Revenue and Expenses

When you are balancing your books, you need to understand what you own and …

Accounts Payable Compliance Essentials

AP compliance, invoice disputes & fraud? Master SOX, escheat laws and K…

Accounts Receivable Collection Strategies That Work

Boost cash flow, reduce write-offs and minimize bad debt. Accounts Receivab…

Accounts Receivable Essentials: Policy, Process & Payment

Boost your bottom line with AR essentials. This quick one-hour course cover…

Acknowledging and Taking Ownership of Your Mistakes

An important part of leading with integrity is taking ownership of your mis…

Acting on Results from Your Employee Survey

After analyzing the data gained from the results of an employee survey, you…

Actions That Reinforce Psychological Safety

As a manager, setting up a work environment where everyone feels safe to sh…

Adapt Your Communication to Meet Younger Workers Needs and Preferences

Managing a younger workforce means adjusting your communication style to me…

Adapting Your Leadership Style to Your Team

This video looks at the five-step process of adaptive leadership in today’s…

Adding Audio and Video in Microsoft OneNote

Microsoft OneNote has many options for inserting media in your notebook, in…

Addressing Conflict and De-Escalate Tension

This video highlights the factors that lead to conflict and tension on a te…

Addressing Drug and Alcohol Use in the Workplace

Do you understand the legal implications and know what steps to take if you…

Addressing Pay Equity

If your organization has an issue with equal pay, you need to address any i…

Addressing Skill Burnout in Your Employees

When an employee has skills that exceed their role, it could lead to skill …

Adjusting Your Feedback and Praise for Younger Employees

If you manage a team that includes Millennials and Gen Z, you’ll provide fe…

Administering FMLA Intermittent Leave

Stay on top of the latest FMLA regulation changes and make sure your decisi…

Administrative Professionals’ Guide to Handling High Call Volumes

When the phone is constantly ringing, there’s a lot to juggle. It’s importa…

Adopting Strategies for Staying Calm When Dealing With Difficult Customers

If you have a customer unexpectedly lose their temper, you need to be prepa…

Adopting a Positive Mindset in Customer Service

If you've ever worked in customer service, you know that some days are bett…

Adopting a Process for Writing Complex Emails

This video discusses how to establish a repeatable writing process to help …

Adopting a Three-Step Listening Model

Being skilled at active listening will help you be better at navigating off…

Adopting an Agile Mindset

To be an agile thinker, you need to be flexible, react quickly and adapt to…

Adopting an Annual Written Acknowledgement in Your Organization

All managers should have an annual written acknowledgement for their employ…

Adopting an Email Style Guide

When you are writing business emails, being consistent with fonts, capitali…

Adopting and Applying the DevOps Model

If you are considering a DevOps approach for your project, there are basic …

Adopting the 10 Golden Rules of Time Management

When you use your time effectively, you can meet deadlines and achieve your…

Adopting the Mindset of an Effective Project Manager

This video defines the Project Value Mindset® and outlines the traits commo…

Adopting the Right Attitude When Negotiating With Suppliers

Before you can effectively bargain with a supplier, you need the right atti…

Advanced Communication Skills for High-Performing Teams

Eliminate communication weaknesses for a happier and more productive workpl…

Advanced Contracts for Non-Lawyers

Gain contract confidence! Master contract drafting & contract negotiati…

Advanced Power BI

Master advanced Power BI visualizations, DAX and sharing techniques. Learn …

Advanced Time Management With Microsoft Apps

Achieve next-level productivity when you learn how to use Microsoft 365 and…

Advancing as an Administrative Professional

Enhance your success as an administrative support professional with excepti…

Air Quality Awareness

Indoor air quality can affect your health, comfort, and ability to work. Al…